He is the author of thirteen books and the editor of five, including The Voice Catchers: How Marketers Listen In to Exploit Your Feelings, Your Privacy, and Your Wallet; The Aisles Have Eyes: How Retailers Track Your Shopping, Strip Your Privacy, and Define Your Power; and The Daily You: How the New Advertising Industry Is Defining Your Identity and Your Worth.
Turow applied the “Page 99 Test” to his latest book, The Problem with Personalization: How Advertisers Learned to Make and Break Us from Ancient Times to the AI Age, and shared the following:
As it happens, page 99 of The Problem with Personalization marks the beginning of chapter 4 of 8 chapters. In that sense, it lies squarely in the middle of the book, and of my argument. The book’s subtitle is “How Advertisers Learned to Make and Break Us from Ancient Time to the AI Age.” Chapters 1-3 tackle the pre-internet versions of personalization, from street hawkers and peddlers of centuries past to the rise of direct mail and direct marketing in the 20th century. Those chapters demolish the widespread notion that personalization in advertising is a product of the 21st century; far from it. Chapter 4 pivots to our current century. It and the ones that follow show how advertisers draw on past aspirations and assumptions about personalization. But advertisers of today do that using artificial intelligence and the internet. They weaponize data in unprecedented ways that drive mono-segmentation and, over the next decades, the disappearance of shared reality and community.Learn more about The Problem with Personalization at the University of Chicago Press website.
Chapter 4 is called “Cookies, Barcodes, Smartphones, and Location Targeting: The Internet Takes the Direct Marketing Crown.” Here is how it begins on page 99:In 1994 Lou Montulli worked for Netscape Communications, a company that made the Netscape Navigator World Wide Web browser. His bosses asked him to address a difficulty bedeviling companies trying to sell things in the new web world. There was no way to keep track of an individual’s visits to or clicks on a website. Online stores could therefore sell only one item at a time. If you wanted to buy something on a store’s site, you would click to place it in the website’s “shopping cart” and then you would have to check out right at that moment. You could not leave it in the cart and look again on the site for something to buy because you’d lose the first item. The website had no way to know if the same visitor was coming back to the cart. To grease the wheels of browser commerce, Montulli was, in essence, charged with creating a persistent identity tracker for an individual’s presence where others at Netscape had tried and failed.This, page 100 points out, was the beginning of the cookie. The cookie was crucial to making direct marketing the mainstream model for audience construction in the internet era. It caused marketers to continually search for ways to splinter their profiles of consumers and then target them using those hypersegmented, even individualized, understandings. Chapters 4 through 8 cover how that process evolved into a new era of predictive and generative artificial intelligence—and what it means for individuals and the larger society.
A person reading page 99 alone would probably not get a good idea of the entire work because the Montulli anecdote, not the book’s theme, takes center stage. The chapter title may offer a hint of the prior and forthcoming topics, but certainly not in an explicit way. Nevertheless, a reader of the book will find page 99 as a crucial pivot in the book’s trajectory. At this point the story is moving from the “mass” oriented analog and early digital-media environment of the late twentieth century (think cable TV, CDs, and early PCs) to our era where artificial intelligence technologies linked to increasingly personalized digital platforms are transforming our lives fundamentally. Chapter 5 is called “Machine Learning, Predictive Analytics, Identity Resolution: AI and The Data Deluge.” Charter 6's title is “Dynamic Personalizations, Unprecedented Permutations, Virtual Influencers: Enter Gen. A.” Chapter 7 deals with “Consumer Data and the Law Governments Pushback, Marketers Push Forward,” and Chapter 8 confronts the basic question “Why Don't People Revolt?”
So, while page 99 doesn’t presage all this, it serves as the key entry point for it. Perhaps that’s a useful variation on the Ford Madox Ford quote.
Stepping back to focus on the book’s theme, I ought to say that concerns, including in my own work, about marketers’ data-hoovering activities typically focus on privacy. But I have come to believe that companies’ frenetic drives toward AI-created personalization is leading to an even costlier predicament: It is making it impossible to sustain the kind of healthy media system required to cultivate a healthy society. That is why I wrote The Problem of Personalization. The book makes its argument by telling stories that put the personalization problem into historical, technological, legal and social perspectives. I hope this discussion of page 99 makes you want to explore the book as a whole.
--Marshal Zeringue









